Frequently Asked Questions

The official sales points are the box offices at Moskvarium and the official website.

No, an admission ticket to the Aquarium only allows you to enter the Aquarium once. To see a water show you need to buy an extra ticket to the show.

Yes, to enter the Aquarium you need to buy admission tickets for each visitor. Guided tours are at an extra charge.

No, the ticket to the water show only allows you to see one water show. To enter the Aquarium you need an admission ticket to the Aquarium.

No, the ticket only allows you to see a particular show according to the time and date in the ticket.

Tickets to the Water Show are not required for babies aged 10 months Kids under 2 (two) years old attend the Water Show free of charge if the proving documents are provided confirming the age of the kids (a birth certificate or a parent’s passport with notes on the kids page). If a kid is 2 years old, a ticket to the Auditorium has to be purchased. A kid under 2 (two) years old without a ticket must not take a seat in the Auditorium and must be on a parent’s lap during the whole show (or on an adult accompanying person’s lap). One adult visitor can only accompany one kid under 2 (two) years old without a seat in the Auditorium. Every additional kid must have a ticket. The ticket is for a single entry and is only valid for the date and time indicated on the ticket. Please pay your attention that the Water Show has no break, that’s why we do not recommend it for kids under 3 years old.

We are happy to see our youngest visitors at the centre. Admission tickets to the Aquarium for children under 3 years old are free.

There is a 10% discount to our Water Show for Large families members. There is special price – 10 RUB – for veterans of the Second World War. Tickets must be purchased at the box office on the day of the Show with a document confirming the status. The discount does not apply to a combined ticket and is not valid with other promotions and offers.

Yes, on your birthday you can have a 15% discount on the tickets to the show or the Aquarium exhibition if you show your ID at the box office when buying the tickets. The discount is only valid on the exact date of your birthday and for one ticket, and is not valid for tickets with other dates.

We provide discount tickets for the following categories of Russian citizens:

Please note that these discounts are only provided to Russian citizens at Moskvarium box office on the day of their visit upon presentation of proper papers.

We do not provide booking service. However, there are several convenient ways to buy tickets: you can come to Moskvarium box office, or use a ticket machine at the box office, or buy tickets on our website.

You can pay in cash at Moskvarium box office.

Please send your name, phone number and the e-mail you entered when making the order to [email protected] and specify the problem.

If you buy a ticket to any Show plus an admission ticket to the Aquarium in one transaction, you pay 700 RUB (from Monday to Thursday, except public holidays) or 850 RUB (from Friday to Sunday and public holidays) for admission to the Aquarium. You can buy this type of ticket either at the box office or on the website. To do this, you need first to choose date, time and seat for the show and then click «Buy» button. After that you’ll see a popup offering you to «BUY A TICKET TO THE AQUARIUM FOR 700/850 RUB». Click «OK» and proceed to payment.

Yes, you can.

Yes, it is possible, find out about return policy following this link.

Find out about admission rules following this link.

No, we do not have a baggage room. You can store your belongings at the cloakroom. Find out about storage rules following this link.

Yes, you can.

We have provided a barrier-free environment for disabled people. If you have any difficulties please address our staff at information desks.

If you have picked seats for the show on our website but haven’t purchased them, they remain blocked within 30 minutes. After this period they will be available again.

No, this type of tickets is available for children from 3 to 11 years old inclusive. From the age of 12 an «Adult» ticket is required.

You can visit the Aquarium alone or in a guided group.

• There are group tours starting every hour from 11 am to 8 pm. A guided tour in a group costs 300 RUB per person which you pay extra to the admission ticket. You do not need to book a tour in advance. After you pay for the tour you can join the next group (if the group is not full).
• We also provide individual tours, find out more about prices following this link. Individual tours should be booked in advance by phone +7 499 677 77 77 or by e-mail [email protected].

Yes, students can get a 10% discount for the admission to the Aquarium upon presentation of a valid student ID. The discount is valid at Moskvarium box office from Monday to Thursday (except public holidays).

The offer is only available on the day of your visit to the Aquarium. If you buy a ticket to another date, the discount is not provided. There is no discount for the show.

Yes, you can visit Aquarium with audio guide (Russian or English). You can get equipment at the information desk on the "0" floor, before entrance the exposition. It costs 350 rubles. When You return the equipment, the 1000 rubles deposit is returned too.

Yes, you can buy a gift certificate at the corporate cash desk of Moskvarium or at the website moretoys.shop
The full list of Rules of purchase and use of gift certificates can be found at our website address www.moskvarium.ru/podarochnye-sertifikaty

We provide discount tickets for the following categories of Russian citizens:

Please note that these discounts are only provided to Russian citizens at Moskvarium box office on the day of their visit upon presentation of proper papers.

Yes, you can rent a baby stroller and use it on the territory of Moskvarium. The service cost is 150 rubles. The deposit of 1000 rubles is refunded after the equipment is returned.