Moskvarium is open daily from 10 AM to 10 PM excluding cleaning days on which Moskvarium is closed. A cleaning day is the last Monday of every month (the cleaning day can be postponed to another date, the information about it is posted on the official Moskvarium website - www.moskvarium.ru, as well as on other Moskvarium information resources).
The entrance to the Aquarium and to Moskvarium expositions is possible only before 9 PM. The dates and times of water shows and Baby Theatre performances are posted on the official website www.moskvarium.ru, as well as on other Moskvarium information resources).
Moskvarium ticket offices are open till 9 PM.
The Administration is not liable for any harm caused to life, health or property of visitors of Mosvkarium.
All the responsibility for kids on the territory of Moskvarium lies on the accompanying adults.
Children under 14 years old must be accompanied by adults (18 years and older).
Children are allowed to visit Moskvarium events only conforming to signs of age limit on information products (age marking) established by the event organizer. In case children under the age limit visit Moskvarium events, the responsibility lies on their parents or other official representatives.
The entrance to the Auditorium, the Aquarium and the interactive Baby Theatre is allowed only upon presenting the tickets purchased at the official points of sales:
ticket offices at Moskvarium (Moscow, Mira Avenue, 119, pavilion 23, VDNH);
Tickets to the Aquarium and to Moskvarium expositions are required for all adults and children over 3 years old. A ticket is valid for a single entry and only on the date indicated on it.
The visitors of the Aquarium and Moskvarium expositions over the age of 3 years old and under 12 years old are free to purchase a Young visitor ticket. If a visitor turns 12 years old on the date of visiting Moskvarium, they are free to purchase a Young visitor ticket, but without the birthday discount of 15%.
An Adult ticket if purchased for all the visitors of the Aquarium and Moskvarium expositions from the age of 12 years and 1 day old.
A ticket is valid for a single entry and only on the date and time indicated on it.
Tickets to the water show (to the auditorium) are purchased for all adults and kids from the age of 2 years old. Kids under 2 years old attend the water show free of charge if the proving documents are provided confirming the age of the kids by the accompanying adults (a birth certificate or a parent’s passport with notes about the kids on the kids page). A kid under 2 years old without a ticket is not required to take a seat in the auditorium and is required to be on a parent’s lap during the whole show (or on an adult accompanying person’s lap). The adult accompanying person must have a ticket. One adult visitor can only accompany one kid under 2 years old without a seat in the auditorium. Every other kid is required to have a ticket. A ticket is valid for a single entry and only on the date and time indicated on it.
Tickets to the interactive BabyTheatre are required for all adult visitors and for babies older than 8 months old. Babies under the age of 8 months old visit the Baby Theatre free of charge if the proving documents are provided confirming the age of the babies (a birth certificate or a parent’s passport with notes about the babies on the kids page). A ticket is valid for a single entry and only on the date and time indicated on the ticket.
Any ticket is valid for a single entry and only on the date and time indicated on it. Tickets are invalid if the barcode has been used before and if the information fields are unreadable or altered (withered, sealed, crossed out, corrected, erased, smeared, etc.)
Moskvarium reserves the right to refuse entry to the person with an invalid ticket.
The program, the show duration and the cast of actors and animals of the events can be changed by the organizer without prior notice.
Before purchasing tickets to the water show it is recommended to pay attention to the choice of seats. Some seats in the auditorium are «wet seats», as water can get on them.
E-tickets are to be presented in hard copy or on an electronic (mobile) device (mobile phone, tablet). Moskvarium is not responsible for mistakes occurring while scanning the barcode of a ticket in case the mobile gadget display is damaged. Tickets (excluding those purchased through SBP – instant online transactions) can be printed (both the order number and the bank card that was used for payment are needed) at Moskvarium ticket terminals, located at: 119, building 23, Prospekt Mira, Moscow (Moskvarium, VDNH).
Entrance fees and special offers are indicated on the information stands at Moskvarium, as well as at the official points of sales.
In case the reduced fee is established according to the age of the visitors, cashiers and / or ticket inspectors have the right to demand the presentation of documents confirming the age of the visitor.
Reduced fee tickets are purchased at Moskvarium ticket offices on visiting day only after presentation of a document confirming reduction of payment, in accordance with Moskvarium fees. · Moskvarium defines its own list of citizens of privileged categories that can use benefits and sets the order of providing such benefits including the list of documents proving the right for benefits.
Discounts, benefits and promo codes are not summarized and do not apply to the special promotions and offers.
There are special photo zones for professional photo shooting by Moskvarium photographers. In Aquarium the photo zones are located near aquariums with duplicated exposition or near one of the sides of all-round aquariums.
Due to prophylactic maintenance works and resting time for the animals the swimming pool viewing windows can be temporarily closed.
Before visiting the Aquarium exposition, it is recommended to familiarize yourself with the plan of the exposition and follow the navigation system.
Moskvarium reserves the right to temporarily limit access to the pool viewing windows and fish tanks during events at the Aquarium exposition. This restriction is not a ground for a refund or exchange of tickets.
Moskvarium reserves the right to dim the lights of fish tanks and the information boards during events at the space “The Sea of Music” at the Aquarium exposition. Dimming the tanks lights is not considered as the ground for a refund or exchange of tickets.
For visitors with disabilities (using wheelchairs) there is a special lifting mechanism at the Aquarium exposition. Visitors with prams reach the second level of the exposition independently.
Only Moskvarium guides are allowed to conduct excursions on the territory of the Aquarium.
In case of cancellation of the event on the initiative of Moskvarium administration, the refund of the tickets is carried out at the address: Moscow, Mira Avenue, 119, pavilion 23 (VDNH) (Moskvarium) within ten days from the date of the request. In this case, the full price of the tickets is returned. The refund of discounted tickets for canceled events is accomplished according to discount regulations.
In case of cancellation of the event on the day of the event for reasons beyond the Administration control (force majeure circumstances), ticket refund requests are accepted within ten days from the cancellation of the event, at the address: Moscow, Mira Avenue, 119, pavilion 23 (VDNH) (Moskvarium), as well as by e-mail given on the official website with information about purchased tickets, photos or scanned copies attached. The refund is to be accomplished within ten days from the date of the request. In this case, the full price of the tickets is returned.
The full list of the tickets exchange and refund rules of Moskvarium is posted on the official website www.moskvarium.ru, as well as in the consumer corner.
For upcoming and unsold services Moskvarium can change all the offers, prices and sale conditions without notice, put limits on duration, seats and dates of preliminary purchase, put limits due to weekends and holidays, special offers, waiting lists and other conditions and restrictions.
Take off and leave outer clothing at the cloakroom according to the rules of Moskvarium cloakroom.
Follow the order of the queue at the entrance to the Auditorium.
Take seats at the Auditorium according to the ticket and keep the ticket until the end of a show.
TFollow all the instructions of the entertainment team during an interactive performance of the Baby Theatre.
The admission of visitors to the Auditorium starts 30 minutes before the time of the event indicated in the ticket.
Follow all the instructions of the entertainers during an interactive performance of the Baby Theatre.
By purchasing a ticket and/or visiting Moskvarium visitors (minor’s legal representatives) agree that the Organizer is entitled to carry our photo and video shooting, broadcast events both live and in recording. The Organizer is entitled to use images of visitors free of charge until receiving a written withdrawal of the Organizer’s right from a visitor. Until receiving the withdrawal the Organizer is considered to be the right holder of the visitors’ photos made at events. By purchasing a ticket and/or visiting Moskvarium visitors (minor’s legal representatives) agree with using their images in advertising, information and other materials in printed publications, on boards outdoors and indoors, on the internet and in social networks on the territory of the Russian Federation and abroad. The Organizer is entitled to disclose and further use pictures in full size or in fragments: to reproduce, to replicate through alienation of the original images or their copies, to publicly display, to import the originals or copies of images with a view to disseminating them, to provide originals or copies of images, to process, to publicize them. The Organizer is entitled to pass the rights for images to third parties (partners or contractors) without remuneration. Images cannot be used in the ways that derogate the honor, dignity and business reputation.
The administration has the right to regulate the number of visitors to the Moskvarium, including temporal access restriction to Moskvarium, based on the number of visitors already present in Moskvarium.
In order to ensure the safety of visitors and the detection of objects prohibited for carrying to Moskvarium, visitors enter Moskvarium through a control point equipped with arched and manual metal detectors. Visitors who have step counters and other medical devices that can be affected by a metal detector for normal operation should inform the controller when approaching the monitoring system. Manual metal detectors are also used for disabled persons. Administration has the right not to let the visitor in Moskvarium if they refuse to go through security system.
It is forbidden to:
Smoke on the territory of Moskvarium (electronic cigarettes, vapes included).
Carry your own food and drinks; have any drinks brought with you (alcoholic and non-alcoholic) excluding food for children up to 3 years old.
Be at Moskvarium under the influence of alcohol, drugs or while intoxicated.
Show aggression or be violent on the territory of Moskvarium.
Be present on the territory of Moskvarium wearing dirty and smudgy clothes or footwear, to carry objects that can stain other visitors; as well as to be on the territory of Moskvarium with no shoes on (barefoot).
Bring any type of weapon – firearm, sports, hunting, pneumatic, traumatic, gas, signal, throwing, steel, as well as sharp, sharp and cutting, slashing, sharp and slashing, crushing items; full size weapon models, ammunition, explosive materials, explosive items, flammable substances, pyrotechnics, special means (any kinds of aerosol gas sprays, stun device), potent toxic, radioactive, narcotic and psychotropic substances; fragile objects, odorous substances, chemical reagents; large objects (boxes, etc.), helium filled balloons and glass packaging, laser pointers, torches and other lighting devices.
Enter the Auditorium in outerwear and bring it inside the Auditorium. Please note while visiting Moskvarium that it can be chilly both at the Aquarium and the Auditorium.
Bring food and drink to the auditorium and the Baby Theatre (including those purchased at Moskvarium).
Bring helium filled balloons to the auditorium and the Baby Theatre (including those purchased at Moskvarium).
Bring and carry animals (guide dogs of the disabled with persistent visual disorder are provided access to the Aquarium if documents are presented proving the dogs’ special education. Accompanying of a Moskvarium employee is obligatory (according to p. 4 и 7 of Art. 15 of the Federal Law 181 dated 24.11.1995 as revised on 29.07.2018).
Bring flowers or other plants to the Auditorium and The Aquarium.
Feed animals and fish, throw any objects (coins, food, etc.) into the water.
Carry out unauthorized commercial activities.
Violate the public order, loudly talk, make noise, whistle during the performance, litter and scatter various items on the territory of the Moskvarium.
Bring skateboards, scooters, bicycles, hoverboards or roller skates to the Aquarium, the Auditorium and the baby theater. Using the mentioned means of transportation on the territory of Moskvarium is forbidden as well.
Bring/carry any means of transportation with batteries (electric scooters, hoverboards, monowheels, etc.) on the territory of Moskvarium. The mentioned means of transportation can be left at the dedicated parking space near Moskvarium building. Moskvarium is not responsible for the means of transportation left at the dedicated parking space.
Use escalators to ascend and descend prams to avoid accidents and equipment breakdowns. To ascend/descend prams, please appeal to the information desk.
Leave children unattended.
The administration reserves the right not to allow late visitors to the event hall and the Baby Theatre
During the show it is prohibited to approach the glass fence and pools, walk around the hall and stand in the aisles.
Take photos and make video in the Auditorium, the Aquarium, the Moskvarium exposition and the Baby Theatre using professional photo and video equipment (large, using additional equipment), · take flash photos and use other lighting effects (backlight, torch etc.).
Knock on the glass of aquariums.
Damage and move decorative elements located at the Aquarium Exposition zone.
Bring prams to the Auditorium (prams can be left in the lobby or at the cloak room).
Before visiting Moskvarium in order to avoid being late visitors are asked to read the entry and movement procedure of the territory of VDNH and the parking locations, as well as to plan the visit beforehand.
The Administration reserves the right to not allow late visitors to the Auditorium and to the interactive Baby Theatre.
In case visitors are late for an event, the ticket office of Moskvarium does not provide refund of the ticket price.
The Administration reserves the right to not allow late visitors to the Auditorium and to the interactive Baby Theatre. The Administration requests that the visitors of Moskvarium follow the given Visiting Rules, treat other visitors of Moskvarium with respect, follow the directions given by Moskvarium employees, carefully use the facilities of Moskvarium, keep from actions causing danger for the people around, inform Moskvarium employees about cases of detecting suspicious objects, hostage-taking, occurrence of smoke or fire, follow the public order and fire safety rules. Should visitors of Moskvarium pose a security threat or violate the given Rules the administration reserves the right to deny access to Moskvarium premises or to ask visitors leave Moskvarium, while refund of tickets is not provided. The information on the given Rules, on using the Aquarium turnstiles, on using escalators, on the work of Moskvarium cloakroom, on a special storage room for visitors’ belongings, on return and exchange of tickets, on purchasing and using gift certificates is considered to be communicated to visitors through: publication of the information on Moskvarium website, printing the information on tickets, informing visitors during the ticket purchase process, SMS and email distribution, as well as through any other method which allows to clearly inform visitors on the event format in advance. By purchasing a ticket to Moskvarium visitors agree with the given Rules and other Moskvarium rules..